Leadership http://wknofm.org en Front-Line Managers Make The Difference http://wknofm.org/post/front-line-managers-make-difference <p>A wise marketing professor once said that when things go wrong, more often than not, it isn’t because the strategy was bad; it was because the strategy was executed poorly, or, not at all. In other words, nobody made it happen.</p><p>William Bonoma at the Harvard School of Business likened it to war. He said, in effect, without a competent, hard-charging sergeant to drive the squad up the hill, no strategy would work.</p> Wed, 18 Sep 2013 13:49:37 +0000 John Malmo 36963 at http://wknofm.org Front-Line Managers Make The Difference