You may personally have observed that there may be more quality in a car that costs half as much as one with great luxury: quality and luxury are not the same.
Now that they’re making money again, airlines are scurrying to add luxury everywhere. There are new seating choices with inches more leg room and better seating. There are fully reclining seats on long-haul flights in certain classes.
A wise marketing professor once said that when things go wrong, more often than not, it isn’t because the strategy was bad; it was because the strategy was executed poorly, or, not at all. In other words, nobody made it happen.
William Bonoma at the Harvard School of Business likened it to war. He said, in effect, without a competent, hard-charging sergeant to drive the squad up the hill, no strategy would work.
How Henry Ford developed mass-production is a fascinating story. It's also one that I've had backwards all my life: I believed that Ford was able to reduce car prices for a mass market because of his genius in perfecting mass-production assembly lines.
Actually, the opposite is true. Ford's low prices forced development of mass-production to meet the demand. Hear what Ford, himself, said about it:
In 1945, the author of my 10th grade English grammar book wrote, “A democracy needs citizens with skill in listening, reading, thinking, and the precise, forceful expression of their ideas.”
Nearly 70 years later, I’m told that grammar really isn’t important any more. They say that as long as you can understand what someone says, it’s not important if he or she can’t recognize a subject from an object of a preposition.