It’s gotten quite popular in the last few years to select dirty names for start-up businesses. There’s Dirty Dick’s Crab House, Fat Bastard Burrito, but none tops the new burger joint in Chattanooga.
Its name is Sofa - King - Juicy - Burger. If you say the name real fast, it only takes a couple times to figure out the intent of the owner. Despite, that is, the fact that he says there’s a large sofa in the joint.
Soda straws have been with us for a hundred-and-twenty-five years. The first patent was issued in Eighteen-Eighty-Eight. And you used to get one at soda fountains for fountain Cokes and milk shakes.
How is it that all of a sudden, even in nice restaurants, a glass of ice-water comes with a soda straw stuck in it? I don’t ask for a straw. Yet, every cold beverage arrives with a soda straw. Why is this?
I was having lunch near my office downtown. The restaurant was almost full, and I was by myself, so I took a seat at the bar.
Even though it's a place I don't go often, I knew most of the other people at the bar, common among us downtowners. And they all knew the bartender, Mark.
Mark was an octopus, serving food and drink customers at the bar, which equaled several tables full of people. Service was good, but secondary, because every one of us was enjoying ourselves. It helped that it was Friday.
An expression I don't hear much any more is, “don't sweat the small stuff,” but I absolutely see demonstrations of it everyday. It means don't worry about the details and concentrate on the “big picture.”
Yet, little matters more than the details, because it is the details that determine the quality of the execution, and most great strategies or plans fail, not because they were bad, but because they were executed poorly. Billions in a retail chain with check-out clerks who don't even look at the customer.