Blackberry Manufacturer Faces Major Problems

After a major service outage this week, Research In Motion, or RIM, the company that makes Blackberries, faces major problems. The outage, which left millions of customers all over the world without service for up to three days, comes on the heels of a tablet flop and an embarrassing role in this summer's U.K. riots. Guy Raz talks with Chip Cummins of the Wall Street Journal about the future of the company.